How Serenity Holistics handles your personal information

Last updated: 13 June 2026

Who we are

Serenity Holistics provides mobile, in-home Indian head massage, reflexology and holistic wellbeing treatments across Tadley, nearby villages and Basingstoke.

For privacy questions, contact hello@serenityholistics.life or call 07500 968986.

Information we collect

When you contact or book with Serenity Holistics, we may collect:

Your name, email address and phone number.
Your appointment address or preferred treatment location.
Your preferred appointment times and treatment interests.
Messages you send by email, phone, text or other direct contact.
Relevant consultation information, including health or wellbeing details you choose to share so the treatment can be adapted safely and appropriately.
Basic payment or transaction information where needed for business records.

How we use your information

Your information is used to:

Respond to enquiries and arrange appointments.
Provide mobile, in-home treatments safely and appropriately.
Keep appointment, consultation and business records.
Send practical messages about bookings, changes or aftercare.
Meet legal, accounting, insurance or professional obligations.

Lawful basis

Personal information is usually handled because it is needed to respond to your enquiry, arrange or provide a treatment, keep appropriate records, or meet legitimate business and legal obligations.

Where you provide health or wellbeing information, this is used only to understand whether a treatment is suitable and how it should be adapted. You can choose what information to share, but withholding relevant information may affect whether a treatment can safely go ahead.

How long we keep information

Information is kept only for as long as needed for the purposes above, including booking administration, treatment records, accounting, insurance or legal requirements. Records are reviewed periodically and deleted when no longer needed.

Who we share information with

Serenity Holistics does not sell your personal information. Information is shared only where necessary, for example with email, phone, accounting or website service providers, or if required by law, insurance or professional obligations.

Website cookies and analytics

This website does not currently use a contact form, online booking form, advertising cookies, analytics cookies or tracking pixels. If these are added later, this policy will be updated.

Your rights

You can ask to access, correct or delete your personal information, or object to certain uses of it. To make a request, contact hello@serenityholistics.life.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Updates

This policy may be updated from time to time, especially if booking methods, analytics, third-party tools or data handling practices change.